1. Your Agreement with us:&nbsp;When you sign the order form, you accept the terms
and conditions set out in this Agreement. Please read this Agreement carefully
and if there is anything you do not understand, or may not agree with, ask any
member of staff at the dealership where you placed the order. If you wish to
rely on any amendment or addition to the Agreement, you should ensure it is
confirmed in writing by one of our duly authorised representatives. If we agree
any variation in the vehicle to be supplied, this shall be deemed to be an
amendment to the Agreement rather than a new agreement.

a. You must provide us with any
information we need in order to comply with money laundering legislation, and
guarantee the accuracy of the information supplied to Hippo Vehicle Solutions
Limited t/a Caruno.

b. Definitions – ‘We’ or ‘Us’ refers to Hippo
Vehicle Solutions Limited t/a Caruno as the seller of the goods described on
the order form. ‘You’ refers to the customer as the purchaser of the goods
described on the order form. ‘Vehicle’ refers to the goods being ordered and
supplied as detailed on the order form.

2. Accessories:&nbsp;Any
accessories fitted or supplied by us will be covered by any warranty given by the
manufacturer of those accessories.

3. Delivery:&nbsp;Delivery
will take place at the dealership detailed on the order form unless otherwise
agreed.

a. While we will make every effort to
deliver the Vehicle ordered by the estimated delivery date, we will not be
liable for any claim for compensation or loss of any description (including any
variation in part-exchange valuation) that may result from delay due to reasons
beyond our control. If delay arises in this way, we will contact you to agree
an alternative delivery date.

b. If we fail to deliver the Vehicle
within 28 days of the estimated delivery date, you may tell us in writing that
you require delivery within seven days from the date of receipt by us of the
notice. If then the Vehicle is not delivered to you within the seven days, this
Agreement will be cancelled, and any deposit paid will be returned and neither
party will have any further responsibility to the other.

4. Cancellation / Withdrawal:

a. Charges: In the event that you wish to cancel or withdraw from the Agreement
for any reason other than those stated in clauses (3.b.), (6.b.i) or (11.d.), Hippo
Vehicle Solutions Limited t/a Caruno reserve the right to charge a cancellation
fee of up to £600.00 and withhold any deposit for services provided by Hippo
Vehicle Solutions Limited t/a Caruno; services might include, but are not
restricted too, removal of a vehicle on sale for a period of time, production
of paperwork, preparation of the cancelled vehicle or processing of documents.
Any costs incurred by debt collection agents in the course of collection of
this sum will also be payable. If for any reason the specified vehicle is not
delivered, If you fail to take and pay for the Vehicle within 14 days of
notification that the Vehicle is ready for delivery, we will treat the
Agreement as cancelled and any deposit paid by you will not be refunded. This
does not prejudice our right to recover from you by way of damages any loss or
expense we may incur as a result of you cancelling.

b. Return of Vehicle: On receipt of this
notice of cancellation we will contact you to confirm arrangements for
collection of the vehicle. You may arrange for the return of the vehicle to us,
or we will collect it at a cost of £1.00 including VAT per mile for the
distance recorded between the Company’s premises and your address as shown on a
web based distance calculator of the Company’s choice. You are required to make
the car available for collection at a pre-determined date and time within 30
days of the delivery date.

c. Mileage and Condition: On collection
the car must not have travelled more than 10 miles since delivery and must be
in the same condition as it was when delivered. Any deterioration recorded at
the time of collection will be valued when the car arrives at the Company’s
premises and details of these costs will be notified to you. Excess mileage
over the allowed 10 miles will be charged at 50p per mile.

5. Ownership and Legal Responsibility:&nbsp;The Vehicle will belong to us until we have
received cleared funds to the value of the total purchase price. However, you
will be responsible for any loss or damage from when the Vehicle is delivered
to you and should insure accordingly.

6. New Vehicle:&nbsp;If
the Vehicle ordered is a new vehicle, the following will apply:

a. We undertake that the pre-delivery
work specified by the manufacturer will be carried out and the Vehicle will be
provided with the benefit of the manufacturer’s warranty.

b. If, after the Agreement is entered
into but before delivery of the Vehicle to you, the price is altered, then we
will give you notice of such alteration and;
i. If the price is increased, you will be informed of the amount it is intended
shall be paid by you. If you do not agree, you will have the right to cancel
the Agreement within 14 days of receiving notice of the increase and your
deposit will be refunded in full. Should you fail to notify us that you do not
accept the increase within the 14 days, the increased amount will be added to
the final amount to be paid by you.
ii. If the price is reduced, we will notify you of the reduced price you will
be called upon to pay.

c. If we are unable to deliver the
model, specification or Vehicle ordered for any reason, whether before or after
the estimated delivery date, we may cancel the Agreement and refund any deposit
you have paid in full. This includes models no longer available due to Model
Year changes.

d. If we are unable to supply any
accessory (factory fitted or otherwise) you have ordered as part of the
specification, we will contact you and offer either to substitute a reasonable
equivalent or to delete the accessory from the Agreement and adjust the
purchase price accordingly. Subject to this, you shall have no claim against us
in respect of our failure to supply any accessory and shall not be entitled to
cancel the Agreement.

e. We reserve the right to amend the
published specification of vehicles without notice.

7. Used Goods:&nbsp;Where
the Vehicle supplied under the Agreement are still subject to the
manufacturer’s or (as appropriate) concessionaire’s warranty, they will be sold
with the benefit of such warranty. Where you are purchasing as a consumer such
warranty is additional to your statutory rights and is not affected by any change
of ownership of the Vehicle. Remedial work under warranty may be carried out by
any dealer or service workshop in the European Economic Area authorised
directly or indirectly by the manufacturer, who may repair or replace any
defective parts or (if he considers repair or replacement uneconomic) refund an
appropriate part of the purchase price. Where such is available to us, we will
provide you with a copy of the manufacturer’s warranty terms on delivery.

8. Delivery Mileage:&nbsp;If
the Vehicle ordered is a new vehicle and is being collected by the customer
from our premises, the mileage at delivery will be generally less than 200miles
and will be no more than 500miles. If the Vehicle being ordered is a used
vehicle, the mileage at delivery will generally be within 1000 miles of that
shown on the order form. If the Vehicle (either new or used) is being delivered
to the customer’s address, the delivery mileage will be greater by the delivery
distance covered.

9. Part Exchange Vehicle:&nbsp;Where you wish to sell us a vehicle in part
exchange, and its value as agreed with us is to be taken off the purchase price
of the Vehicle we agree to supply, the following conditions will apply:

a. i. that you own the vehicle to be
taken in part exchange absolutely and can transfer ownership to us.
Or, ii. that if someone else has an interest in the part exchange vehicle, you
will settle that interest so that we become the absolute owners when we take
delivery. However, if you wish us to clear that interest for you by paying them
a sum of money, the allowance for the part exchange vehicle will be reduced by
that amount.

b. If we have examined the part exchange
vehicle before entering into this Agreement with you, or you have described the
condition of the part exchange vehicle to us verbally, the vehicle shall be
delivered to us in the same condition but allowing for the fair wear and tear
which may have occurred in the meantime. If there is any variation in
condition, service history or mileage to that previously seen or described, but
allowing for additional mileage covered between the Agreement and delivery
pro-rata to that already covered at the time of Agreement, we will adjust the
price offered for the part exchange to take into account such variations and
you will pay us any additional sum due as a result.

c. The price offered for the part
exchange remains valid until the ‘Part Exchange Offered Price Date Expired’
shown on the order form. If the part exchange vehicle is delivered to us later
than this date, we will revalue the part exchange in line with market
conditions and advise you of any change to the amount you may need to pay us.
If this is due to a delay in the delivery of your new Vehicle, please refer to
clause (3).

d. The vehicle to be taken in part
exchange shall be delivered to us no later than the date you take delivery of
the Vehicle you have ordered. Ownership of the Vehicle ordered will be
transferred to you and that of the part exchange to us when you take delivery
of your order. If you do not deliver the part exchange vehicle at or by the
time the Vehicle you have ordered is ready for delivery, you may not be able to
take the Vehicle you have ordered and you might be in breach of the Agreement
and liable to us to pay compensation for any losses we may suffer as a result.

e. If you choose to sell us your part
exchange before taking delivery of your new Vehicle, title for the part
exchange will pass to us at that point. If you subsequently do not take
delivery of the new Vehicle for any reason, we shall not be obliged to return
the part exchange vehicle to you, but may refund you the part exchange
allowance offered less any amount we may have paid to settle any interest in
the vehicle as specified in clause (8.a.ii)

f. If you fail to satisfy any of these
conditions, we will not be obliged to accept your vehicle in part exchange or
to make any allowance for it and you might as a result be required to pay the
whole purchase price for the Vehicle you have ordered before you can take
delivery.

10. Taxes, Tariffs and Statutory Changes:&nbsp;In the event of the imposition of any taxes,
tariffs or other statutory charges or changes to any such already existing, for
example, changes to the rate of value added tax, road fund licence (vehicle
excise duty) or first registration fee changes between the date of order and
the date of delivery, you must pay the amount current at the point of delivery.

11. Notices and Jurisdiction:&nbsp;Any notice provided for in this Agreement must be
in writing and be sent by first class post to the residence or place of
business of the person to whom it is addressed. It will be assumed that such a
notice has been received by the addressee no later than two days after posting.

a. Any telephone calls made between you
and us may be recorded and the contents of such conversations used to support
this Agreement.

b. This Agreement is subject to the
relevant United Kingdom law and the relevant courts of the United Kingdom will
have exclusion jurisdiction in relation to this Agreement.

c. It is our responsibility to supply
you with goods that meet your consumer rights. If you have any concerns that we
have not met our legal obligations, please contact

d. In the event of a complaint, please
contact; compliance@caruno.co.uk.

12. Distance and Off-Premises Sales:

a. If you are a consumer and this
Agreement has been concluded (a) without any face to face contact between us or
anyone acting on our respective behalves, or (b) in the simultaneous physical
presence of you and us but in a place which is not the business premises of us,
you may give notice cancelling this Agreement within 14 days of taking delivery
of the Vehicle/Goods. To exercise the right to cancel, you must inform us in
writing of your decision to cancel the Agreement (e.g. letter sent by post, fax
or e-mail to compliance@caruno.co.uk).

b. In the event of a cancellation, it is
your responsibility to return the Vehicle to us in the same condition and
specification as it was delivered. You will be responsible for the direct cost
of returning the Vehicle but, in any event, such cost shall not exceed the sum
of £500.00 (Five Hundred Pounds). You must ensure that the Vehicle is returned
with the same items with which it was sold. This includes (but is not
restricted to): service packs, manuals, handbooks, locking wheel nuts,
entertainment systems, tools &amp; keys. If you have altered, modified,
personalised, or adapted the Vehicle in any way you will have no right of
cancellation.

c. We will make a deduction from the
reimbursement if the Vehicle has suffered any diminished value due to you
handling or using it beyond what is necessary to establish its nature,
characteristics and function; i.e. handling or use beyond what a customer would
reasonably undertake when appraising and test-driving a vehicle at a dealership
prior to purchase.

d. The V5C registration document must be
returned to us as soon as you receive it from DVLA. This forms part of the
goods and no reimbursement will be made until this is received.

e. Providing the vehicle is returned to
us in line with the conditions stated, we will process any reimbursement due
within fourteen days of the date the Vehicle or V5C registration document
(whichever is the later) is received by us. The reimbursement will be executed
in the same way that payment was originally made, less any deduction for
diminished value.

f. If the cancelled Agreement involved a
part-exchange vehicle, we will return the part-exchange or pay the agreed
part-exchange value to you at our discretion.

g. If you have committed to a finance
agreement, you must inform the finance company immediately of the cancellation
in writing. You will be liable for any early termination fees. We do our best
to avoid such fees, and only apply them if the finance provider charges such a
fee.

13. Limitation of Liability:&nbsp;Unless set out otherwise herein, we limit our
liability for any breach of the Agreement (and for any other liability arising
out of or connected to the Agreement) to the amount of the purchase price. We
expressly exclude all liability for loss of profit, goodwill, or agreements and
for any indirect, consequential or economic loss. The limitations in this
clause will not apply in cases of fraud, death, or personal injury.

14: Alternative Dispute Resolution:&nbsp;We subscribe to third-party conciliation services
and adhere to their codes of practice; we will always attempt to resolve any
disputes quickly and efficiently. However, if you are a consumer and remain
dissatisfied with the outcome and explanation we have provided, you have the
right to escalate the matter to the FOS or any of the following optional
providers of Alternative Dispute Resolution (ADR) who offer conciliation and
arbitration. Their decision will be legally binding on both us and you, as the
consumer.

Financial Ombudsman Service
<a href="https://www.financial-ombudsman.org.uk/consumers/how-to-complain" target="_blank">www.financial-ombudsman.org.uk/consumers/how-to-complain</a>
Exchange Tower
London
E14 9SR
0800 023 4567 or 0300 123 9123.

FOS is approved to be an ADR by the
Financial Conduct Authority (FCA) but are still independent of the regulator in
the way they investigate individual cases.

British Vehicle Rental and Leasing
Association
<a href="mailto:complaint@bvrla.co.uk">complaint@bvrla.co.uk</a>
River Lodge
Badminton Court
Amersham
HP 7 0DD

BVRLA rental and leasing members adhere
to a mandatory code of conduct. This provides the customer with reassurance
that the company they are dealing with is committed to delivering the highest
industry standards of professionalism and best practice.

The Motor Ombudsman
<a href="https://www.themotorombudsman.org/" target="_blank">www.motorcodes.co.uk</a>
71 Great Peter Street
London
SWP1P 2BN
08009620825

The Motor Ombudsman is a member of the
Chartered Trading Standards Institute approved consumer codes scheme.

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