{"time":1669639240684,"blocks":[{"id":"QsBTTJolK0","type":"header","data":{"text":"Your view is important to us!","level":2}},{"id":"nP-evj2yeg","type":"paragraph","data":{"text":"We are committed to responding promptly and fairly to any complaints or expressions of dissatisfaction from our customers. Below you will find details of our customer complaints procedures, including time frames in which we will respond to any issues that you raise."}},{"id":"bxXik5Kcl5","type":"paragraph","data":{"text":"Our aim is always to satisfactorily resolve any complaint at the earliest opportunity. We keep records of all complaints that we receive, and they provide us with valuable feedback, telling us how we can improve our services."}},{"id":"PbxHnSEUCt","type":"header","data":{"text":"Who should you complain to?","level":2}},{"id":"fewUOWt0fv","type":"paragraph","data":{"text":"If you need to make a complaint, there are a few ways of getting in touch. Please fill in as much detail as possible through our website link here (link). "}},{"id":"PAeojxbMNQ","type":"paragraph","data":{"text":"Alternatively, contact Caruno Customer Care team:"}},{"id":"_xirSLSSr3","type":"paragraph","data":{"text":"Email: hello@caruno.co.uk "}},{"id":"09VWbuuC3M","type":"paragraph","data":{"text":"Call: 0330 808 5788"}},{"id":"lhRXkMiDrT","type":"paragraph","data":{"text":"By post:"}},{"id":"2oSOOBXA14","type":"paragraph","data":{"text":" Caruno
Customer Care
Unit 26 Trident Park
3 Trident Way
Blackburn
BB1 3NU"}},{"id":"aob1n0BAes","type":"header","data":{"text":"What will we do next?","level":2}},{"id":"FsNMJwnl2-","type":"paragraph","data":{"text":"We will endeavour to sort out the problem there and then. In some cases, further investigation may be required, therefore we will let you know that we have received your complaint and we are treating it with the utmost importance. This will state our understanding of the nature of your concerns and how we are investigating them."}},{"id":"NfiB3NFdqW","type":"header","data":{"text":"When will we contact you again?","level":2}},{"id":"waXQA19t22","type":"paragraph","data":{"text":"We aim to provide our final response to your complaint within a maximum of 8 weeks and, if possible, earlier. We will keep in touch to update you if we have encountered any issues that may delay our response."}},{"id":"tl0pbQEhfi","type":"paragraph","data":{"text":"If after 8 weeks we have still not provided a final response to your complaint, then we will write to you giving reasons for the delay and tell you when we expect to be able to provide a final response. In this case, after 8 weeks, you will be in your right to refer your complaint to the Financial Ombudsman "}},{"id":"hlQAIDAgJ1","type":"header","data":{"text":"If you remain concerned","level":2}},{"id":"UOqpmll-Zv","type":"paragraph","data":{"text":"You have six months from the date of our final response to refer your complaint to the Financial Ombudsman Service."}},{"id":"b9hygWekqY","type":"paragraph","data":{"text":"The Financial Ombudsman Service is a free independent and impartial intermediary body that investigates complaints between individual customers and companies when they are not able to resolve the complaint between them. "}},{"id":"4ckaM2HNGQ","type":"paragraph","data":{"text":"How to get in touch with the Financial Ombudsman Service:"}},{"id":"3Ds6jfjAKB","type":"paragraph","data":{"text":" Financial Ombudsman Services (FOS)
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR"}},{"id":"4_DKQ32kgr","type":"paragraph","data":{"text":"Website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm"}}],"version":"2.23.2"}

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